Owner Information

We look forward to housing your pets! We know that there are many places for pet lodging and daycare and we appreciate your business.  We want to ensure that all of our policies related to our services are clearly understood to provide the best client and staff experience possible.

 

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Reservations

1. Space cannot be guaranteed if reservations are not made in advance.

2. Check-in and Check-out times are from 7:00 am to 7:00 pm (CLOSED FOR LUNCH 12-1)Monday-Sunday, with the exception of Holidays such as, but not limited to, New Year's Eve and Day, Easter Sunday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas. Click here for a full list of the Holiday dates and check-in times.

3. All guests checked in for overnight boarding will be charged for a night of boarding, regardless of the check-in time. You will be charged a regular nightly boarding rate up until 10:00 am on your pick up date. After 10:00 am, you will be charged a daycare charge. (After 10am- $24/per dog: After 2pm $32/per dog)

4. All Release Forms on your online PetExec profile are required to be completed before making a reservation check-in.

5. Vaccination records must be up to date and given at least 10 days before boarding or daycare.

6. We require a Temperament Test for all new clients. We schedule temperament tests as a full-day or half-day of daycare. *Please note- If your dog has not visited the resort within a 6-month period, your dog will need to be re-tested. The cost of retest is the cost of daycare. (Less than 4 hours half day $24, Over 4 hours full day $32)

7. Reservations of 14 days or more may require a 50% deposit at the time of check-in.

8. Clients that we have yet to establish a relationship with, (ie. first-time customers) may be required to pay for the entire stay at the time of check-in.

 

Terms and Conditions

Payment is due when all services are rendered. A $25 returned check fee is applicable for all returned checks. We reserve the right not to accept personal checks as payment for future stays. We accept Debit/Credit Cards. We do not accept cash.

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Limits of Liability​

1. The Owner agrees to be solely responsible for any and all acts or behavior of their pet while it is in the care of Spanish Springs Pet Resort. If your pet injures another clients animal on our property, you hereby agree to reimburse/pay in full any medical treatment cost. 

2. In the event of emergency requiring transportation of pet to a veterinarian or emergency center by our staff, a charge of $15 per hour will apply. This charge does not include any vet costs, which will be the sole responsibility of the owner and payable upon pick up. 

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Holiday Schedule 

​Add $10/dog/day for holiday boarding for the following dates:​

• New Years Eve & New Years Day

• Spring Break (March 23-April 7th)

• Easter Weekend (Included on Spring Break)

• Mother's Day Weekend (Friday-Monday)

• Memorial Day Weekend (Friday-Monday)

• Father's Day Weekend (Friday-Monday)

• Independence Day (Friday July 3rd- July 8th)

• Labor Day Weekend (Friday-Monday)

• Fall Break (October 4th-13th)

• Thanksgiving Week (Wednesday- Monday)

• Christmas Break (Dec. 22- Jan. 2)

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Overall Health

All dogs visiting Spanish Springs Pet Resort must be in apparent good health. Any pet with a communicable condition will not be allowed to board or play at Spanish Springs Pet Resort for the safety of other boarders and daycare clients. Pets that have been ill within the past 30 days will not be admitted into Spanish Springs Pet Resort. Any unaltered animals may be kept away from the group areas if deemed necessary. Spanish Springs Pet Resort allows animals on medications to board and charges a fee for this service. For staff to administer oral/topical medications there is a $2 per med per dose fee.

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Spanish Springs Pet Resort Will Not Accept the Following​

1. Dogs with any history of climbing, jumping, digging, or escaping. 

2. Dogs with extreme anxiety/fear.

3. Aggressive dogs towards staff members

4. Female dogs that are in heat

5. Guests that have a terminal illness and are in the late stages of the illness

6. Guests that have had a communicable illness of any kind during the last 30 days prior to check-in

7. Guests that require medical treatment beyond dispensing oral or topical medication (ie. shots, drains, bandage changes, sutures, insulin, seizures, etc.) unless treatment is prearranged

8. Guests that have been in a shelter at any time during the 30 days prior to check-in

 

Vaccinations

Our vaccination policy is designed to protect the health of all animals visiting this facility. Our vaccination policy has been created to meet Nevada state law and so we require:

• Rabies vaccine. (1-year or 3-year vaccine)

• Bordetella vaccine. (We highly recommend 6-month dose but can accept 1-year)

• Distemper/Parvo vaccine. (1-year or 3-year).

• Vaccinations must be done at least 10 days before scheduled boarding/daycare. 

 

We require proof of vaccinations before reservations are made in our online portal.

Clients must understand that cases of Kennel Cough (K9 Cough) can occur even in vaccinated animals. There are lots of strains of K9 Cough and Bordetella Vaccines only cover a few of the most common strains.

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Vitamin C

We highly recommend that you give your dog Vitamin C for two weeks after any stay at a daycare/boarding facility or at a vet. Vitamin C is a holistic way to help boost their immunity when they are exposed to viruses just from being away from your house or backyard. Click here for Vitamin-C Dosages.

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Behavior Requirements

Our boarding/daycare set-up requires that all dogs can be handled for feeding, outside-time, and cleaning of kennels. Unsuitable behavior can result in the termination of boarding privileges. Unsuitable behavior can include but is not limited to growling, snapping, biting, excessive stress exhibited in continual, uncontrollable barking, and/or physical destruction of property.

Please be aware of the inherent risks of dogs interacting in a social play setting. The risks include, but are not limited, to the spread of diseases, cuts, and abrasions, bite wounds, etc. Client must understand the risks that group play poses to dogs.

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Aggression

If your dog is deemed unsafe for the other dogs and unsafe for staff members, we will ask you to pick your dog up that day. If you are not physically able to pick up your dog within that day, you will be held fully responsible and assume all liability if you decide to keep your dog on our premises to finish out their scheduled stay.

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Food, Toys, & Bedding

We do not recommend leaving anything at Spanish Springs Pet Resort, but your dog's food (and vitamins/medications if needed). Owner-brought items can get chewed up and damaged. 

Spanish Springs Pet Resort is not responsible to replace lost or damaged owner-brought items. Please bring extra food if your dog is staying for overnight boarding. Due to increased activity, sometimes we will need to feed high-energy dogs more than their usual amount of food to keep their weight up.  If your dog runs out of food, there is a $5/meal charge for in-house food.

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We will provide the following for your dog

• Blankets

• Beds

• Leashes/Collars

• Dog food bowls

• Measuring cups (for food)

• Automated water bowls

• Crates (if needed)

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What to bring for boarding

• Your pet(s)

• Your pet(s) food (Please no large dog food bags)

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A note regarding toys brought by owners

We do not often give the dogs toys due to toy aggression among dogs. Toy aggression is not always known and we do not want to risk another dog being rude to your dog over a toy. Often dogs are wonderful with other dogs until it comes to guarding a toy. We do not want to risk the safety of the dogs. 

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Please Note the Following

There is a high chance that your dog may be tired by the end of their stay. They are active for 8-10 hours a day and have extra stimulation they may not be used to at home. Some dogs may sleep heavily and may not eat regularly for a few days and will be back to normal shortly. 

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